We have collected our frequently asked questions and answers to help you.
How it works
How do I become a member?
To be able to place a bid or buy at a fixed price, you need become on kvdpro.com You can quickly and easily become a member of kvdpro.com, either as a corporate or private customer, by filling out the form here.
I have forgotten my password. What do I do?
You can reset your password here. Keep in mind that you must have an email address associated with your account. If you are unsure of which email address you have entered, contact our customer center at email@example.com.
Can I sign up as a private person?
Yes, at kvdpro.com you can register as both a company and a private member. As a private person, you can easily become a member here:
I have an account on kvd.se, can I use it on kvdpro.com?
If you are a member on Kvdbil, you can unfortunately not use your membership on kvdpro.com. You must create a new membership with us. You can easily become a member on kvdpro.com here.
I can’t log in to My pages, what do I do?
If your password does not work, you can reset it here. Forgot your email address associated with your account? Contact our customer center and we will help you! You can reach us on +46(0)10 - 165 14 00 or firstname.lastname@example.org.
Why does it say that Kvdpro own the objects?
We help with the change of ownership and place the registered object on us as an intermediary.
How can I end my membership?
To end your membership, contact our customer center at email@example.com or on telephone number +46(0)10 - 165 14 00 and we will help you.
What are your opening hours?
Our opening hours for the Customer Center can be found here. For opening hours and appointments for pick-up and drop-off of objects at each facility, contact our customer center at firstname.lastname@example.org.
What does documentation mean?
Documentation means that either Kvdpro or the customer has documented the object's status and describes it with the help of a documentation protocol. The documentation protocol is created by Kvdpro with a certain number of points that are adapted to each object type.
Can I join you if I live in a country outside the EU?
We only offer membership to countries within the EU and EEA.
Where can I find information about an object?
You can find information about each object on the object card. Here you can find information about the object's facts such as meter reading and model, technical details, equipment and more. You can also find pictures and videos of the object.
When do the auctions take place?
We have auctions running all the time, but the countdowns only take place Mondays-Thursdays between 8-12. We also offer fixed prices on selected objects. The fixed price is active up until 24 hours before the countdown starts.
Do I need to be a member to be able to bid or buy objects to a fixed price?
Yes, you must be a member and logged in on kvdpro.com before you can place bids or buy object to a price. You can easily become a member here.
Where is the object located?
The object is either located the selling customer’s property, a so-called on-site sale. The location can therefore vary depending on where the selling custom is located. The selling customer may also have driven the object to one of our 11 facilities. You can find addresses and opening hours to our facilities here. You will always receive contact information via email shortly after you have won the auction if you bought an object to a fixed price.
Can I view the objects in real life?
You can always send a request to our customer service team at email@example.com if you want to view the object before the sale is completed. However, the possibility of viewing the object before the auction is won is not something we guarantee.
What is meant by reservation price?
The reservation price is the lowest price that the seller wants for the object. The price is hidden during the auction but it is possible to see if it has been reached or not.
Can I create a reminder for an object for an object that is not on the website right now?
You can easily create a reminder on our homepage. Fill in your preferences in our filter function and then click on the "Create a reminder" button. We will contact you by email or SMS when we have published an object that matches your criteria.
Are the objects sold including or excluding VAT?
On each object description it is clear whether the object is sold including or excluding VAT.
When does an auction end?
Each auction object has a time for when the countdown starts, which means an end to the auction. The countdown is 3 minutes and 30 seconds long. If a bid is placed during the countdown, an additional 3 minutes and 30 seconds will be added. This is done for each new bid.
Am I tied to my bid?
Yes, you are always tied to your bid, but you can contact us up to 15 minutes before the end of the auction if you want to delete a bid. For example, if you entered the wrong amount by mistake.
How does autobid work?
An autobid means that you place a maximum bid, i.e. the highest price you are willing to pay for the object. The bidding then takes place automatically and your bid is increased by 500 SEK if someone place a bid over you. You can raise your autobid during the bidding process if you wish by placing a new autobid.
Will I be notified if someone places a bid above my bid?
Yes, you can choose if you want to be notified if someone has placed a bid above yours. You choose this when you place a bid.
What happens if I win an auction that does not reach the reservation price?
If you are the winning bidder on an object that has not reached the reservation price, Kvdpro will contact you as the highest bidder and the selling customer to try to negotiate the auction price.
Can you help with transport?
We offer transport within Sweden. You can simply send in transport request for each object under the tab "Transport" on the object card. Or you can email your request directly to firstname.lastname@example.org.
Can I send someone else to pick up my object?
Yes it's possible. If you want someone else to pick up your item, you need to sign and send in a power of attorney and a delivery approval to Kvdpro before picking up. You will find these documents in the winning email that you receive when you have won the auction.
How does it work with a change of ownership?
Kvdpro always helps with the change of ownership on registered vehicles after the auction has ended.
What happens when the auction has ended?
When the auction is over, Kvdpro ensures that payment is made within three working days. We then provide the winning bidder with contact information for pick up. When the buyer picks up the item, the change of ownership is made and the money for the sale is deposited in the selling party's account.
Sometimes I recieve emails from Kvd Heavy Euipment, is that company a part of Kvdpro?
Our legal company name is Kvd Heavy Equipment AB, but our recognized company name is Kvdpro. It is primarily the company name Kvdpro that we use in our communication. But in certain communications, such as agreements, e-mails and invoices, Kvd Heavy Equipment can appear as a company name and sender.
Must I have an insurance before I pick up the object?
Yes, it is your responsibility to ensure that the object is insured if the vehicle is to be put into service at the same time as the change of ownership.
What rules apply if the item is to be exported?
If you buy a vehicle that is to be sold for export outside Sweden, our delivery department will help with the export. You can read more about what you should keep in mind when exporting here.
What happens if the condition of the object deviates from the description or if an error occurs on the object I purchased after pick up?
When you pick up your object you are responsible for ensuring that the condition of the object corresponds to its description on kvdpro.com. You have the right to refrain from making your purchase on the spot if the object's condition significantly deviates from the description. To avoid misunderstandings, an incorrectly stated bid does not constitute a reason for a complaint. If you choose to forgo the purchase because you find something you think does not match the description of the object, it is important that you contact Kvdpro directly. The buyer, the seller and Kvdpro need to handle deviations or defections before the object leaves the seller or Kvdpro's facilities. Contact our complaints department, preferrably by phone at 010-165-14-44 or via email to email@example.com. If you leave the collection point with the object, we see it as an approval of the object's condition. Should problems arise afterwards, contact Kvdpro's complaints department at firstname.lastname@example.org.
How does the right of complaint work if I hire a transport company to pick up my object?
The responsibility lies with the carrier who picks up your object from the selling customer. You need to sign a power of attorney and a delivery approval and send it to us, which means that you approve the condition. Then it is the carrier who must review it at the time of collection.
How do I know my bid has been placed?
If you are logged in and have placed a bid, the bid can be seen in green text in the bidding box if you are the highest bidder.
How do I know that the price hasn’t been tampered with during the auction?
At Kvdpro, we monitor all auctions and the bids that are placed. This is partly to protect you as a bidder, but also to help those who mistakenly make unreasonable or incorrect bids. Illegal bidding is not common, but if it should happen, the bidder will be barred from bidding on kvdpro.com.
When do I have to pick up my object?
After the auction has ended or a fixed price sale has been confirmed, you have seven working days to pick up the object.
How do I know which address the object is at?
When you win an auction, you will receive a winning email. Here you can find contact information to the selling customer or the facility where your object is located.
How and when do I pay?
Payment must be made before you pick up your object and within 3 working days after you have received your personal payment link from our customer center. If you choose to pay with Swish, you can do so up to SEK 150,000.
Can you help with financing?
We offer financing together with Nordea Finance. Today we offer leasing on selected objects as well as the opportunity to apply for payment via installments on all objects. You simply apply for leasing on each object card and fill in the amount and contract period that suits you and your business. You can read more about financing here.
Do I have a guarantee on the object?
Kvdpro offers no guarantee, but ensures that our object description is correct. You as the buyer have the opportunity to refrain from making a purchase at the pick-up if you believe that the condition of the object does not correspond to the description on kvdpro.com.
What is Kvdpro's admin fee?
It is a fee that the buying customer pays when winning the auction. The fee varies depending on the object and is always visible on the object card.
If I am not the highest bidder, do I still have to pay the admin fee?
No, as long as you bid and do not win the auction, you do not have to pay a admin fee.
How does fixed price work?
We offer fixed price sales on selected auction objects. The fixed price is an addition to the auction. The price is available up to and including 45 hours before the auction countdown starts.
How do I book a pick-up time?
When winning the auction, you will receive an email with a personal payment link. You have three days to pay. Once you have paid, you will be provided with contact information to the selling party or the facility where the object is located, to book an appointment. For further questions or concerns about inhibition, contact us at email@example.com.
If the auction did not reach the reservation price, can I still buy the object?
It depends on whether the seller chooses to sell the object below the reservation price, i.e., the minimum sales price that he/she decided prior to the sale. After the auction has ended, Kvdpro first contacts you as the highest bidder and then the seller to find out if he/she can consider selling to your bid.
What happens when the auction is over and the reservation price is reached?
When the auction is over, you as the highest bidder will receive a winning email with a payment link. The same applies if you are the first to reserve an item via Buy-Direct and choose to proceed with the purchase. You have three days to complete the payment. When you have made a payment and we have received the payment, you will receive contact information for the selling customer or the facility where the object is located. You have seven working days to pick up your object from the day you won the auction.
Can I export all objects out of Sweden?
No, it is not possible to export all objects. Some objects are sold only within Sweden's borders while others are only sold on export. You can find information about whether or not the object can be exported in each object’s description.
Do I have to pay Swedish VAT as an export buyer?
If you buy something as a company within the EU with a valid VAT number, you do not have to pay Swedish VAT. You can read more about this in our export rules here.
If I have a company or live in a country outside the EU, can I buy from you?
No, Kvdpro only sells objects to countries within the EU and the EEA.
Can I pay in another currency than SEK?
No, payment can only be made in SEK (Swedish krona).
What is a deposit?
At Kvdpro, Swedish VAT is deposited on winning bids. This will be paid back to you after the object has been collected and you have sent in the correct export documents to us. You can read more about this in our export rules here.
Which documents do I need to submit to get the deposit back?
Valid documents within the EU are, for example, CMR (consignment note for goods transported by trucks), registration certificate in the new country, temporary transfer permits or anything else that proves that the object has been taken out of Sweden permanently. Valid documents for export outside the EU, within the EEA are a customs document or registration certificate in the new country.
What do I do if I want a carrier to pick up my object?
You must send us two documents proving that the carrier may collect your object for you, a supply approval and a power of attorney.
Are the Swedish license plates still on my vehicle?
No, we always remove the Swedish license plates.
When should an object be picked up?
You have seven working days to pick up your object after you’ve won the auction or bought an object to a fixed price.
When must I pay for the object?
You have three days to complete the payment from the day you have won the auction or bought an object to a set price.
What can I sell?
At kvdpro.com you can sell everything from screwdrivers to a dumper truck. We sell vehicles, machinery and industry-related products in; transport, contracting, agriculture, forestry, aviation, marine, industrial, as well as equipment, machinery and vehicles from the state, municipalities and county councils.
What are the benefits of selling on kvdpro.com?
We have listed ten benefits of selling through Kvdpro.
- Select service according to need and desired effort.
- Fast payment after the object is sold.
- Large purchasing power with buyers in Sweden and throughout the EU.
- Auction or fixed price for quick sale at market value.
- No cost if the object is not sold.
- Safe and secure handling and payment.
- Kvdpro handles the entire transaction when needed.
- Facilities all over Sweden.
- Possibility to use the object until delivery.
- Kvdpro handles communication with the buying customer
Read more about our the different sales services here:
What do I need to think about before selling?
We know from experience that a clean and tidy object creates a stronger purchasing power. You can advantageously wash your machine or vehicle on the outside as well as inside any cabin. If you choose our Premium service, we will help you with the entire sales process and also offer additional services such as laundry and easier reconditioning. If you want to be able to sell your vehicle or machine for export, it is important that they have an approved inspection two months ahead.
What is the reservation price?
The reservation price is the lowest price that the seller asks for the item. The reservation price is hidden from the bidders, but it is always possible to see if the reservation price has been reached or not. If a bid is placed just before the auction ends, the time for the auction of each new bid is extended, so that new bids can be placed.
What happens if my object does not reach the reservation price?
If your object does not reach the reservation price at the first auction, we will try to negotiate between the selling customer and the highest bidder. If the negotiation does not lead to a completed transaction, we will auction the object again if the selling customer so wishes.
What does it cost to sell through Kvdpro?
We work with a commission-based pricing model. Depending on which service you choose, the commission differs. For example, the commission is lower if you choose the service Base than Premium, due to the fact that you as the seller handle documentation and photography yourself. We ensure a fast and efficient deal. All our services are market-priced so that you get the most out of selling through Kvdpro. After the sale is completed, we deduct the commission from the sale price and pay the final amount to you. Quick and easy.
Do I have to hand in my object to a Kvdpro facility?
No, you choose this as needed. If you choose our Premium service, you hand in your object at one of our facilities. Of course we can also help with transport. If you choose our service Standard+ or Base, it is an on-site sale where you have your object with you during the process.
Can you arrange transport for my object?
We offer several different transport solutions together with a number of partners. We can help with transport both to and from the facility. Send your request to firstname.lastname@example.org.
What is included in a sale?
We offer three different sales services with different starting points in effort and price; Premium, Standard+ and Basic. Regardless of which of these three best suits your needs, a basic offer is always included: Auction and fixed price sales, payment processing, fast payment, export management, communication with buyers, mediation if the item has not reached reservation price, complaint handling, marketing to buyers across the EU and no cost in case of non-sale. Read more about our various services here.
How does a documentation work?
Kvdpro has developed a standardized documentation protocol that is adapted to each object type. When documenting, Kvdpro or the seller goes over the object and describes the object's status, errors and shortcomings with the help of the minutes' points. The purpose of the documentation is to create a basis for as realistic and objective a description as possible.
How is payment made after a sale?
After the sale is completed, our customer administration department ensures that payment is made. If it is an on-site sale, you as the seller are responsible for submitting a signed delivery approval (LM - document) to us from both parties. We then carry out settlement and quick payment.
Who handles complaints?
The buying customer always has a duty to inspect when picking up to ensure that the object's condition corresponds to the descriptions on kvdpro.com. When you leave the collection point, we see it as an approval of the object's condition. In the event of a complaint, the buying customer immediately contacts Kvdpro and we will help handle the matter.
How does Kvdpro set a reservation price?
Kvdpro sets reservation price together with the selling party. Kvdpro makes an estimate of what the auction value and highest bid should be based on market value as well as statistics from previous sales.
How often are the objects sold above the reservation price?
How high above the reservation price a sale usually lands varies between different objects and depending on what the market looks like. The auction also means that the items are always sold at market price.
How long does it take before my item goes up for auction?
It depends on which of our three different services you have chosen and whether any additional services are to be carried out, such as reconditioning, washing, inspection and more.
I have a question about documentation, who do I contact?
You can always contact our customer service directly on +46(0)10 - 165 14 00 or email email@example.com.
Can you pick up the object I want to sell or do I have to hand it in myself?
Yes, if you choose our service Premium. We offer the opportunity to help with transport to one of our facilities. We cooperate with several transport suppliers.
Can you arrange value-adding measures?
Yes, if you choose our Premium service, we offer the possibility of several additional services; help with inspection, washing, easier reconditioning and more. Regardless of which service you choose, the opportunity for a good sale will benefit from the fact that the object is complete and clean, inspected and serviced, and stands so that clear true-to-life photos can be taken.
Can I sell my vehicle on export?
In order for you to export your vehicle, it must meet a number of criteria. For example, it must be approved in the inspection two months in advance and that there are no significant repair needs.
Should I fix minor issues on my object before sale?
It depends on. We are happy to help with assessment of whether it is worth fixing or not.
What do I do if I want to sell through you?
You choose the service you need. If you want to drive into the facility and are looking for a all in one service, our Premium service is suitable. If you would rather we come out to you for documentation, Standard+ fits. Or do you have knowledge of your object and want to make an effort yourself at a cheaper price, our Basic service is suitable. Read more about our various services here.
If I have selected the Premium service, can I drive the object to you straight away?
No, you must book an appointment with an agreed facility. You will receive contact information for the facility from your contact at Kvdpro when registering your sale.
How do I sell through you?
It depends on which of our three different services you choose. You can read more about our various services here.
You can also read briefly about how the process works here.
What do I do if there is a problem at the end of the transaction when the buying customer has to pick up the object?
Upon collection, the purchasing customer has a responsibility to review the obejct and ensure that it corresponds to the description on kvdpro.com. All complaints must be reported immediately before the object is driven away from the collection point. The purchasing customer must immediately contact Kvdpro, primarily by phone to 010-165-14-44 or via email to firstname.lastname@example.org and inform about the complaint. The buyer, the seller and Kvdpro need to handle any deviations or defections before the object leaves the seller or Kvdpro's facilities. If problems arise after the transaction is completed, Kvdpro can help handle the matter. Then the purchasing customer turns to our complaints department. Complaints need to be submitted in writing and therefore it is easiest to email us at email@example.com.
How do you know what my machine or vehicle is worth?
We have extensive experience of valuation and knowledgeable staff within the company. The valuation is based on own statistics from our database, market demand and sales prices from kvdpro.com and other players. Our starting point is that all models have unique depreciation curves depending on hours, bodywork and maintenance.
How does it work with a change of ownership?
If you sell a registered vehicle, Kvdpro helps with the change of ownership.
How do I know where in the sales process my object is?
In connection with you registering an expression of interest, we will call you or you will receive an email from us that we have received the application. Then we keep in touch with you via email and phone. If you have not received an email or want other information than you have access to, call our customer service on +46(0)10 - 165 14 00 and we will help you!
The item I am going to sell to you has a leasing agreement or was bought via installments, what do I do?
Since any leasing agreements or repayment plans are included with the object, we need to receive information about which bank the object is financed with and the remaining outstanding debt. Then we take care of the rest.