Frequently Asked Questions - Pick Up

Have you won an auction? Then we have sent an email to you with all information about how to pick up the object and about the payment. Please confirm by mail or phone that you have received the information. Below are answers to frequently asked questions about picking up of objects you’ve won.

What happens if the object I bought does not match the description?

Can you help with transportation?

Can I send someone else to pick up my item?

Who changes the ownership of bought objects?

Do I have to buy an insurance before I pick up the object?

What rules apply if the object is to be exported?

What happens if a fault occurs on the object after I pick-up?

When do I need to pick up my object?