Frequently asked questions - Sell with Kvdpro
What are the benefits of selling on kvdpro.com?
To sell with kvdpro.com saves you time, money and work. We take care of all aspects of the sales process, including testing of your object, photos, ad design, marketing, payment handling, ownership change and handling of any complaints.
Online auction will allow your object to be sold at a market price. Our independent tests and descriptions assures the buyers of your objects condition. Effective logistics, a modern marketplace and a safe financial transaction makes the affair easy for both seller and buyer.
What do I need to keep in mind before leaving my object to Kvdpro?
You will be notified by your Kvdpro contact person at which of our facilities you can leave your object. Contact the facility before arrival. Do not forget to bring things such as service books, registration certificates and other documentation. Also clean out any personal belongings.
If you have a financing on your object, you need to notify your contact person at Kvdpro, or if you have other information we need to know.
How long does a sale take?
From submitting your object for sale, it takes about 4-5 weeks until the object is sold and you have the money in your account.
What happens if my object is not being sold?
If the auction doesn’t reach your reservation price, your contact person at Kvdpro will try to merge a deal with the bidders. If they can’t make a deal, your object will be put on another auction, free of charge.
What does it cost?
For a single sale, we usually charge a commission of 8% of the sales price, but a maximum of 35,000SEK. The service includes everything practical you need to consider when selling.
Can you arrange for transport of my item?
We cooperate with several different transport companies. They can solve most types of transport. We can also sell your item where it stands, if you don’t want to transport it to a Kvdpro facility.
Do I have to submit my item to a KVD facility?
No, we also offer what we call direct sales. This means that your item remains where it is today during the sale and is not transported to any of Kvdpro's facilities. The service is beneficial for you who have items that are difficult or costly to transport or where you need the machine in operation during the sale. In these cases, we will send out a technician who perform tests and documentation prior to the sale. Once the sale is completed and payment is completed, the buyer will pick up the object at your location.
How is my object marketed?
In addition to our own auction page, your object is marketed on major Swedish and international buying and selling pages. For example, we advertise your item on Blocket, Mascus, Autoline, Trademachines, Machinio, Trucks.nl and, on request, the Finnish ad page Nettikone.
How does a test work?
Our test is standardized and carried out by professional technicians. They check engine, gearbox, brakes, interior, tires and equipment and tools. Usually a test takes 2-5 hours. The technician checks previous inspection protocols, service history, documentation and manuals. We review and verify the vehicle’s or machine's mileage or hour counter, and document any errors and failures. The technician also takes a lot of pictures and sometime videos to show moving parts of the machine or for example engine sound.
How does payout work?
Once we have received money from the buyer and your object has been picked up, we pay out your money. The money is paid out to your bank.
Who is handling complaints?
Should any claim be made after your object has been removed, Kvdpro handles this.
